Accessible Services

Accessible Transportation

Ticketing Assistance

ASL Interpreted Performances

Service Animals

Accessible Ticketing Outside the Center

Transportation Outside the Center

FAQ

Contact CenterTix Customer Support

CenterTix Customer Support

Contact CenterTix Customer Supportcentertix@centertix.net
Contact AdministrationPhone: 263-2900
Contact CenterTix Customer SupportFax: 263-2927


The Alaska Center has an Accessible Services Program (ASP) to better serve patrons who experience disabilities and individuals with special needs. It is our goal to provide a fully enjoyable experience for all patrons. By providing these services, we hope that patrons with disabilities will have no hesitation in attending an event at the Center. The ASP exists to provide the best available seating to meet any individual's needs. The program may be used to order tickets to events, request special services, or for other assistance needed in order that an individual may more fully enjoy an event.

Accessible Service Program PDF

Seating for Customers Who Experience a Disability

CenterTix is committed to serving our customers who experience a disability or who have special needs. Important improvements have been made to our service which allow individual seats to be designated as accessible and for these seats to be purchased online.

Mobility Disabilities

Accessible seats for customers who have a substantial mobility impairment are available for every show. The individual using these seats does not have to be seated in a wheelchair (unless otherwise indicated by the show description). For reserved events with assigned seating, these seats will appear on our map with the letter "W" in the center. For general admission events, any ticket can be purchased for use by a person with a mobility disability; and we recommend that the ticket buyer contact CenterTix at centertix@alaskapac.org so that the event staff can be informed.

Hearing Disabilities

Assistive Listening Devices — Sound from the stage is broadcast directly to you by our in-house listening system (Listen Technologies LR-52000-072). This system has a standard 3.5mm output jack, so you can use your own headset or one of our stereo headsets. A limited number of T-coil compatible loop lanyards are also available. Listening devices are kept at the House Manager's station in the lobby prior to and during performances. This service is free of charge, however a deposit or ID is required.

Inteprreted Performances — ASL interpreter view seats for use by individuals with a substantial hearing impairment are available for select shows. For shows that have committed to providing this service, the seats will appear on our map with the letter " I " in the center. In some cases, the interpretation is only possible and must be requested at least 3 weeks prior to the performance. Only if a request is received before the deadline will the ASL interpreter be arranged and the interpreter view seats be made available.

For personal assistance or for more information, please contact CenterTix at 907-263-2787 (voice),
1-877-278-7849 (toll free voice),
263-2717 (TTY)
or centertix@centertix.net


 

Accessible Transportation

Public transportation to and from the Center for patrons with disabilities may be scheduled through Anchor-Rides by calling 907-562-8444.

Visit the Muni's Public Transportation Site for more public transportation options here.

Public parking is available in several sheltered garages and open-air lots within one block of the Center. Please observe all posted parking restrictions, and review EasyPark's rules and policies.

Parking for patrons who experience disabilities is available on 5th Avenue directly adjacent to the Center, F Street just off 5th Avenue, the 7th & G Street Garage (entrance off of G Street), 6th & H Street Garage (entrance off of H Street) and other locations.

Accessible Parking Map


 

Ticketing Assistance

In order to provide a barrier free experience for our patrons with disabilities, the Center encourages our patrons to arrange for their tickets through the Accessible Services Program or via CenterTix at 907-263-ARTS (1-877-ARTS-TIX outside Anchorage) or 907-263-2717 (TTY). Available services include:

Accessible ServicesAll levels of the theatres in the Center have wheelchair-and scooter-accessible locations where patrons can remain in their wheelchairs/scooters or transfer to portable theatre seats. Select seats labeled "W" to purchase these seats.

Accessible ServicesException: a standard scooter device cannot be accommodated in E 705-706 or H 702-703 of the Center Orchestra of the Atwood Concert Hall

Accessible ServicesScooters cannot be placed in the aisles due to the Center's evacuation plan. Patrons are welcome to transfer to a Center transport wheelchair in the lobby to gain access to permanent seat locations. Devices will be stored in the lobbies.

Accessible ServicesCourtesy wheelchairs may be borrowed while on site courtesy of the Carolyn Ramey Memorial Fund for access to the seats.

Accessible ServicesAssistive Listening Devices - Sound from the stage is broadcast directly to you by our in-house listening system (Listen Technologies LR-52000-072). This system has a standard 3.5mm output jack, so you can use your own headset or one of our stereo headsets. A limited number of T-coil compatible loop lanyards are also available. Listening devices are kept at the House Manager's station in the lobby prior to and during performances. This service is free of charge, however a deposit or ID is required.

Accessible ServicesBraille or Large Print programs are available if requested at least three (3) weeks prior to the event.

Accessible ServicesTTY or Text Telephone is available to assist with patrons who are deaf; call the Center's TTY line at 907-263-2717.


 

ASL Interpreted Performances

For information on interpreted performances, call or email the Accessible Services Program at least three weeks prior to the event to arrange for this service. If special seating is required, patrons must contact the Accessible Services Program line as early as possible. Please call or email the ASP for additional information and watch for advertisements about interpreted events. For questions regarding the interpreted performance, please call the Accessible Services Program line.

View printable version here


Sign Language

The following shows will be interpreted in American Sign Language (ASL):


Disney’s Beauty and the BeastDisney’s Beauty and the BeastMore Info

Presented by Anchorage Concert Association
An ASL Interpreter has been arranged for the Sunday, April 30, 2017 2:00 pm performance at the Atwood Concert Hall.



Sign Language

An ASL Interpreter can be arranged for the following shows:


 

Service Animals

Service animals are welcome at the Alaska Center for the Performing Arts.


 

Accessible Ticketing Outside the Center

The range of services available to people who experience disabilities varies by event venue. CenterTix makes every effort to keep our information about the accessible features of each venue up to date.

For events with reserved seating, seats that can accommodate people with mobility disabilities are clearly marked in the seat selection map. For events with general admission seating, please choose any seat to ensure admission. For audience members with special needs, CenterTix recommends speaking directly with venue staff to ensure you have the best possible experience at the show.


 

Transportation Outside the Center

Public transportation to and from venues for patrons with disabilities may be scheduled through Anchor-Rides by calling 907-562-8444.

Visit the Muni's Public Transportation Site for more public transportation options here.


Back to Top